Tag: growth

The Hidden Power of Compounding in Customer Lifetime Value & Life

What if small, consistent efforts were the secret to exponential growth — in business and life? Discover how the compounding effect powers customer retention, lifetime value, and personal success.

So this just happened to me last night… I stayed up till 3 am to catch Tony Robbins’ Thrive 2025. I was expecting the usual adrenaline rush. The kind of high-octane, fire-walking motivation Tony’s famous for. What did I get instead? A masterclass in compounding. And not just in finance, my friend, but in life.

It wasn’t about grinding harder or waking up at 4:45 am to chug protein and cold plunge into greatness. It was about patience. Yep, patience, my young padawan. The idea that the tiny, often invisible things we do every single day — like writing one blog post, tweaking that onboarding email, setting up a basic CRM flow, or meditating for five damn minutes. Those aren’t minor. They’re seeds. And over time, they grow. Quietly. Exponentially.

This isn’t just life advice. It’s marketing strategy 101. Because what’s true in self-improvement is equally true in business: Customer Lifetime Value (LTV) isn’t built in a day. It compounds. And at the heart of LTV is one underrated, under-budgeted, and often misunderstood superpower: retention. Just like your habits, retention works in the background, and when done right, it multiplies everything you’ve already worked for.

Welcome to the compounding era. Whether you’re chasing better customers or a better version of yourself. It starts with the small stuff. Let’s dig in.

1. Retention: The Underrated Growth Lever

Let’s start with some marketing math. Not the kind that gives you a headache, but the kind that makes your CFO smile.

Customer Lifetime Value (LTV) is the total revenue a business can expect from a single customer over the course of their relationship. The classic formula looks like this:

LTV = (Average Order Value × Purchase Frequency) × Customer Lifespan

Simple, right? But here’s where it gets juicy.

Most marketers obsess over Customer Acquisition Cost (CAC) — how much it costs to win a new customer. That’s fine. CAC is sexy. It’s a metric that gets budget approvals, earns high-fives in boardrooms, and keeps paid media teams employed. But if CAC is the sizzle, LTV is the steak. (You can obviously tell I’m getting hungry!)

Here’s the dirty little secret: Retention is the multiplier marketers overlook.

Acquiring new customers gets headlines. Retaining existing ones gets results.

Every improvement in retention does two things:

  1. It extends your value tail: meaning customers stick around longer and spend more.
  2. It reduces your payback period: meaning you recover your CAC faster, freeing up cash to reinvest.

The key insight?

Retention doesn’t just improve LTV, it compounds your return on CAC.

Every touchpoint that increases engagement, builds loyalty, or reduces churn is a small investment that quietly pays off… again and again.

Want to find out more on why LTV & Retention is the untapped growth engine for sustainable app growth? Click here to read!

2. Why 1% Improvements Can Lead to 100% Revenue Growth in 70 Days

Let’s play a quick thought experiment.

If you improved your product, UX, CRM, or user onboarding by just 1% every single day, how much better would you be in 70 days?

Not twice as good. Not three times.

Exactly 2x better. That’s the magic of compounding.

Mathematically, if you grow 1% daily, by Day 70, you’re at 2.01x your starting point. You’ve doubled your output. Not by going viral, but by going consistent.

This is what the best brands and people do. They improve incrementally. They iterate. They optimise. They test.

That blue curve? That’s not just data. That’s your edge.

Key Insight: Tiny improvements don’t feel revolutionary in the moment. But given time, they stack. That’s the power of compounding. It’s not sexy, it’s unstoppable.

3. How the Growth Mindset Mirrors Lifetime Value Strategy

Let’s step outside the marketing dashboard for a moment.

Compounding isn’t just a business strategy. It’s a life philosophy.

As the late Steve Jobs once said:

“You can’t connect the dots looking forward; you can only connect them looking backward.”

Think about that. The effort you put in today — learning a new skill, running that extra mile, reading one chapter before bed, it doesn’t feel like much. It might even feel pointless. But months or years later, you’ll realise those micro-efforts were your game-changers.

Just like in LTV, your life has a hidden balance sheet. And you’re either making deposits or letting it sit idle.

  • Write one page a day? That’s a book in a year.
  • Reach out to one new contact daily? That’s 365 new connections.
  • Show up at the gym three times a week? That’s 150+ workouts that future-you will thank you for.

Key Insight: Growth isn’t always visible in the now. But it’s always accumulating. You just need to keep making deposits.

Final Thoughts: The Compound Effect Is Your Competitive Advantage

In both business and life, the winners aren’t the ones who sprint the fastest. They’re the ones who just don’t stop walking. It’s not the viral campaigns or the once-in-a-blue-moon breakthroughs that build greatness. It’s the daily reps, the quiet consistency, the marginal gains that stack like bricks.

Whether you’re fine-tuning your CRM flow, optimising a push notification, or trying to squeeze out one more rep at the gym, the results won’t show up overnight, but they will show up. And when they do, they’ll look like momentum. Growth. Progress. Maybe even mastery.

So let’s stop worshipping at the altar of “overnight success” and start celebrating what really moves the needle: patience, persistence, and process. The stuff that compounds. The stuff that lasts.

Here’s your moment of truth:

What’s one small thing you’ll commit to today — in your work or your life — that your future self will thank you for?

Make that deposit. The compound effect is already ticking.

Growth Marketing ROI: Think Like a Portfolio Fund Manager

What if you managed your marketing channels like a financial portfolio? Discover how to drive smarter ROI by applying investment principles—diversify, monitor, and optimize like a fund manager.

So… with the recent market turmoil caused by a policy-tweeting President, I began to obsess over my personal investment portfolio. Mapping out my risk tolerance, allocating between equities, bonds, and even a cheeky play on thematic ETFs. Then it hit me, this is exactly how I’ve approached growth marketing for years.

Campaigns are like stocks. Channels are your asset classes. And ROI? That’s your return on capital. Whether it’s a bullish Meta campaign or a stable Google Search ad group, every move in marketing has its risk profile, expected return, and opportunity cost, just like managing a fund. It’s all the same game, just different dashboards.

And here’s where my finance training rears its analytical head: whether you’re investing $10K into ETFs or $1M into paid media, the fundamentals still hold. Know your objective. Balance risk and reward. Monitor religiously. Growth marketing isn’t about throwing money at shiny new platforms, it’s capital allocation with a creative twist.

So what happens when you start managing your campaigns like a portfolio manager? Let’s dive in. Your marketing mix may never look the same again.

1. Define Your Investment Mandate (a.k.a. Growth Objective)

Before a fund manager touches a single stock, they define their investment mandate. Income, growth, capital preservation — the goal shapes the portfolio.

Marketing isn’t any different. Are you acquiring new users? Building brand awareness? Maximising ROAS? Each objective requires a different mix of tactics, channels, and creative risk-taking.

And while I’d argue that every marketing dollar should ultimately ladder back to ROAS (let’s not pretend we’re a charity), the level of aggressiveness varies. Some brands want immediate cash flow; others play the long game with upper-funnel storytelling.

Your objective is your compass. It dictates how much you allocate to Google Search versus YouTube, branded versus performance, retention versus acquisition.

“Without a mandate, you’re just guessing with money.”

2. Diversify Campaign Bets (Like Building an Asset Allocation Strategy)

Enter Modern Portfolio Theory (MPT), the finance nerd’s holy grail. MPT says investors are naturally risk-averse and should diversify across assets to optimise returns while minimising volatility. The same logic applies to growth marketing.

Every channel has its own risk-return profile. Facebook might have a 10% ROAS upside, but it swings wildly depending on algorithm changes. Google Search? A reliable blue-chip with steadier returns. Influencer campaigns? The crypto of marketing: moonshot or dumpster fire.

Let’s break it down:

If you have four equally weighted channels with expected ROAS of 5%, 8%, 12%, and 18%, your portfolio’s expected ROAS is:

(5% x 25%) + (8% x 25%) + (12% x 25%) + (18% x 25%) = 10.8%

Not bad, but here’s the kicker: thanks to channel correlation (or lack thereof), your total portfolio risk could be lower than the sum of individual risks. That’s the magic of diversification. Facebook and TikTok may perform differently during the holiday season; one could tank, the other could thrive.

So design your stack accordingly:

  • Core Holdings: Your proven, high-conviction channels: Google Search, Meta, CRM.
  • Growth Picks: TikTok, UGC, influencer seeding, affiliate plays.

Base channel weightings on historical performance, CAC consistency, and campaign volatility. Measure each channel’s ‘variance’ using historical data, and track cross-channel correlations to understand how one campaign’s success (or failure) might affect others.

“Diversification is not just defense — it’s intelligent offense.”

3. Monitor Performance Like Stock Positions — and Cut the Losers, Double Down on the Winners

Fund managers have Bloomberg terminals. You have dashboards, or at least you should.

Every marketer should have a real-time view of channel spend, ROAS, CAC, CPM, and variance. Not just per channel, but in aggregate. Are you up overall? Or just being buoyed by one runaway success hiding a handful of underperformers?

But data’s only useful if you act on it. Set hypotheses for each campaign, like you would set target prices for stocks.

  • If Meta Ads doesn’t hit CPA targets in two weeks? Trim the position.
  • If YouTube starts outperforming by 20% with lower CPA? Scale it.

Here’s the tough love part: detach emotionally. The fact that “Instagram always worked before” doesn’t mean it’s a forever hold. In both markets and marketing, rational detachment is your moat.

“Be a performance pragmatist. Love the result, not the channel.”

4. Rebalance Regularly

The market changes. So should your marketing mix.

Just as fund managers rebalance portfolios quarterly, smart marketers reassess their stack frequently. What’s working? What’s stale? Are you overexposed to a declining channel? Is there a new ad format or beta worth testing?

Your media mix should reflect today’s consumer behaviour and not last quarter’s case study. Stay close to martech developments, algorithm shifts, and platform evolutions. What’s volatile today might be a stable performer next month (and vice versa).

Rebalancing isn’t just housekeeping. It’s strategic foresight.

“Past performance is not indicative of future results — in finance and in marketing.”

Final Thoughts: From Markets to Marketing – ROI Is All About Discipline

At the end of the day, growth marketing and investing share one simple truth: results come from discipline, not gut feel.

Thinking like a portfolio fund manager forces you to zoom out. It pushes you to look past the shiny new platform or viral ad and ask: Is this worth the risk? Does this align with my objective? How does this play with the rest of my mix?

It’s a mindset shift — from reactive tinkering to strategic capital allocation. It removes emotion, enforces structure, and most importantly, keeps your decisions grounded in risk-adjusted returns.

“The best marketers don’t just launch campaigns. They manage capital. Thoughtfully. Strategically. Relentlessly.”

So the next time you’re about to drop $100K on a campaign, pause. Take a breath. Ask yourself — would your portfolio manager do the same?

And now I want to hear from you.

👉 What’s your current “blue-chip” channel? The one you’d bet the farm on?

👉 And what’s your “high-risk, high-reward” play? The TikTok of your portfolio?

Drop them in the comments or DM me. Let’s compare portfolios. Who knows, your next winning bet might just come from someone else’s allocation.

🫶🏻 Thanks for reading till the end.

➡️ Follow Mervyn Chua and reshare to help others.

📌 Save this post for future reference!⁣⁣⁣⁣

From Tariffs to Teamwork: How Global Trade Teaches Us to Break Down Silos and Grow Together

Inspired by Lee Hsien Loong’s remarks on U.S. tariffs, this article draws parallels between global trade dynamics and workplace collaboration. Discover how businesses can shift from siloed KPIs to cross-functional teamwork to drive sustainable growth.

Last night, as I listened to Senior Minister Lee Hsien Loong’s remarks on the recent U.S. tariffs, something clicked. As someone who has spent my career in growth and performance marketing, with roots in finance and analytics, I couldn’t help but reflect on the parallels between international trade dynamics and the inner workings of today’s companies. 🌏➡️🏢

In his speech, SM Lee highlighted the United States’ shift from a cooperative multilateral trade system to a more unilateral “America First” approach. He pointed out how the foundational principle of the World Trade Organization — Most Favoured Nation (MFN) treatment, which ensures all countries are given equal trading terms, is being increasingly replaced by the U.S.’s push for “reciprocal tariffs.” In short, it’s a tilt from a win-win collaboration to a zero-sum mindset, where power dictates terms and size trumps fairness.

That got me thinking: this same dynamic often plays out within organizations.

Just as nations face challenges when dominant players prioritize self-interest over cooperation, companies can suffer when individual departments chase their own KPIs at the expense of shared success. The pursuit of isolated wins may boost short-term metrics, but it can also erode long-term growth. In contrast, cross-functional collaboration, much like healthy trade partnerships, creates leverage, unlocks synergies, and drives sustainable performance. 📈

In this article, let’s explore what businesses can learn from global trade diplomacy and why shifting from “me first” to “team first” might just be the growth strategy your organization needs.

1. The Shift in Global Trade Dynamics 🌍

a. Traditional Global Trade System: Leveling the Playing Field

For decades, the backbone of international trade has been the Most Favoured Nation (MFN) principle — a rule that ensures countries treat all trading partners equally. Under this system, if one country offers lower tariffs to another, it must extend the same terms to all other WTO members. This has helped even the smallest nations compete on a fair playing field, empowering global trade to become more open, predictable, and inclusive.

In a recent Ministerial Statement by Deputy Prime Minister Lawrence Wong, he reinforced that such multilateral frameworks have helped countries like Singapore thrive despite our size, fostering a stable, rules-based global economy that encourages mutual growth.

b. The Rise of ‘America First’: Power Over Principles

But that balance is shifting. The current U.S. administration has adopted a more transactional approach, favoring “reciprocal tariffs” over multilateral agreements. Instead of playing by established global norms, the U.S. now seeks to leverage its economic might to negotiate bilateral deals that favor its own interests, even if it means bending or breaking the existing rules.

As SM Lee Hsien Loong candidly observed, this strategy disrupts the global order. It’s no longer about fairness, it’s about who holds the bigger stick. And for smaller nations like us in Singapore, this creates vulnerabilities. Our economic model depends on open access and fair competition. A shift away from multilateralism could undermine not just Singapore’s competitiveness but global economic stability.

2. Organisational Parallel: Departmental Silos vs. Cross-Functional Collaboration 🏢

a. Siloed Departments: The Internal ‘Tariff War’

Much like nations, departments within companies often operate in silos — marketing, product, finance, and ops, each with their own priorities and KPIs. These internal borders may not be guarded by tariffs, but they’re just as obstructive.

For instance, a performance marketing team might be laser-focused on ROAS, while the product team prioritizes shipping features quickly, and finance scrutinizes every budget request. The result? Misalignment, duplicated efforts, internal competition, and friction over shared resources.

b. Cross-Functional Collaboration: Unlocking Synergies

Now imagine a scenario where marketing, product, and data teams come together with shared OKRs to improve customer LTV. Instead of finger-pointing, there’s open dialogue, data sharing, and joint ownership of results.

🔹 Example: Apple’s iPhone Development: Cross-functional teams of hardware, software, and design worked closely under “Project Purple,” with even engineers leading marketing efforts, resulting in the launch of one of the most iconic growth-driving products in tech history.

🔹 Example: IKEA’s Sustainability Mission: Diverse teams from across the business, including franchisees and corporate, collaborated through a Strategic Sustainability Council to achieve shared goals like 100% LED lighting and sustainably sourced cotton, powering IKEA’s long-term growth through purpose-driven innovation.

When departments collaborate, innovation accelerates, efficiency increases, and employee morale rises. Just like countries in a cooperative trade agreement, everyone wins.

3. The Pitfalls of a Win-Lose Mentality ⚔️

a. In Global Trade: Short-Term Wins, Long-Term Pain

The U.S.’s “America First” stance may offer short-term gains like better trade balances or domestic political wins. But the long-term risks are mounting: trade retaliation, loss of trust, supply chain disruptions, and a weakened multilateral system that once guaranteed stability.

History has shown that trade wars rarely have winners. The 1930s Smoot-Hawley Tariff Act worsened the Great Depression. In today’s hyperconnected world, unilateralism is even more dangerous.

b. In Organisations: Hidden Costs of KPI Turf Wars

The same applies internally. When departments chase siloed KPIs, it may look good on paper until the company stagnates. You see:

  • Product launches that miss the mark because marketing wasn’t looped in early.
  • Inefficient media spend because data insights aren’t shared across teams.
  • Burned-out teams working at cross-purposes and duplicating work.

Worse, it breeds a scarcity mindset — hoarding insights, resisting feedback, and eroding company culture.

4. Embracing a Win-Win Approach for Sustainable Growth 🚀

a. Strategies for Organisations:

Let’s shift the game from “my department wins” to “the company wins.” Here’s how:

  • ✅ Integrated KPIs: Set shared goals across marketing, product, sales, and ops — like revenue per user or net promoter score.
  • 🔁 Regular Cross-Team Syncs: Encourage functional teams to meet, align, and adapt plans in real time.
  • 💬 Leadership-Led Culture: Senior leaders must reward collaborative behavior, not just individual performance.

b. Lessons from Global Trade:

  • Just as Singapore thrives in a fair, multilateral system, organizations grow stronger when every team is empowered to contribute and collaborate.
  • Diversity of thought, like diversity of nations, creates stronger outcomes. Each department brings unique strengths, and when you blend them, you get exponential returns.

Final Thoughts: From Trade Wars to Team Wins

In both geopolitics and business, the difference between stagnation and sustainable success often comes down to mindset. As we’ve seen from the recent shift in global trade with the U.S. leaning into an “America First” strategy — prioritizing self-interest over collective progress can destabilize even the most established systems. The same is true within organizations: when departments operate in silos, chasing only their own KPIs, they may win battles, but risk losing the war for long-term growth.

Whether it’s the MFN principle in global trade or integrated KPIs in a business, the goal should be the same, which is to create structures where everyone has a fair shot at success and where progress is shared, not siloed. Because here’s the truth:

💡 Growth isn’t a tug-of-war. It’s a team sport.

So here’s your call to action: Take a hard look at how your teams work today. Are your departments building bridges or walls? Are KPIs aligned, or are they breeding internal competition? As leaders and collaborators, we have the power — and responsibility — to shift from a win-lose to a win-win mindset.

🌱 Let’s stop pulling in different directions and start growing together.

Keep It Simple, Marketer: How to Evaluate Martech Tools Like an Investor

Discover a simple, profit-focused framework for evaluating martech tools like an investor. Learn how to cut through the noise, avoid shiny object syndrome, and make smarter marketing decisions that drive real business impact.

So this happened to me earlier this week at the MarTech Summit in Singapore… I had more than a few conversations that ended with the same question: “Is this tool really worth the investment?” 🤔

I’ll be honest. Being surrounded by some of the brightest marketers, coolest demos, and the latest marketing tech was super energizing. There’s a real buzz that comes from swapping ideas, learning about new platforms, and imagining the possibilities. ⚡ But that same buzz can quickly morph into overwhelm when you’re faced with a dizzying lineup of dashboards, AI-powered features, and bold promises that this is the tool that will change your life (and pipeline).

Sound familiar? You’re not alone.

In a sea of tools, demos, and jargon-filled pitches, how do you actually cut through the noise and decide whether to pull the trigger on a new martech investment?

Here’s a radical idea: Keep. It. Simple. 💡 Strip away the vanity metrics, the shiny features, and the FOMO. Because at the end of the day, if a tool doesn’t help your business make more profit — by increasing revenue or reducing costs — then it’s probably not worth your time (or budget). 📉💸

Let’s dive into how to make smarter, simpler, and more business-driven decisions when evaluating your next martech investment.

Why Marketers Overcomplicate ROI 🤯

Let’s face it. Marketers are notorious for falling in love with shiny new tools. It’s easy to get swept up by sleek demos, AI-powered this, machine-learning that, and dashboards that look like they belong on the Starship Enterprise. 🛸

But here’s the thing:

🔧 Features Over Functions

We often focus on what a tool can do rather than what it should do for our business. That leads to complexity over clarity and, ultimately, clutter in your stack.

📊 Too Many Metrics, Not Enough Meaning

With every tool claiming to give you “data-driven insights,” we end up swimming in KPIs but still struggle to make decisions that move the needle.

🧠 Analysis Paralysis

You’ve got dashboards for days but no clear next step. Sound familiar? When you try to track everything, you end up understanding nothing.

✅ The Shift Needed

It’s time to stop asking, “Is this tool cool?” and start asking, “What’s the business impact?” The real question is: Does it move us closer to profit?

The KISS Framework for Martech Justification 💡

“Keep It Simple, Stupid (but Smart).” 😄

Let’s bring it back to the one question that really matters:

👉 Will this tool drive profit?

Everything else is noise. Strip away the fluff and focus on the two simple levers that drive profit: Revenue Growth and Cost Reduction.

💰 Revenue Growth

Invest in tools that earn their keep by helping you sell more or sell better:

  • Improve conversion rates: CRO tools, smarter funnels, or better lead scoring.
  • Enhance personalisation: More relevant emails or platform experiences = more engagement = more sales.
  • Boost retention: Loyalty platforms and CRM systems that drive repeat purchases = higher LTV.

💸 Cost Reduction

Save time, cut waste, and do more with less:

  • Automation: Think email workflows, content AI, and smart scheduling.
  • Reallocate manual effort: Free your team from grunt work so they can focus on strategy.
  • Better targeting: Stop burning ad dollars. Smarter targeting = less waste, more ROI.

A Finance-Informed Lens on Martech Investment 📊

Here’s where my background in finance and asset management comes in handy. Let’s take a step back and think like an investor.

🧮 Net Present Value (NPV) for Marketing Tools

Every martech tool is a business investment. And every good investor asks:

“Will the return outweigh the cost and is it better than using that money elsewhere?”

Break it down like this:

  • Upfront Cost: Licenses, integrations, onboarding, training. 💵
  • Benefits Over Time: Either in revenue gains or cost savings over 12 months (a typical contract period).
  • Opportunity Cost: What else could you do with that money?

So the mental model becomes:

“Will this tool deliver more value than its cost over a 12-month horizon?”

Even if you don’t build a full spreadsheet model, this mindset helps you make smarter, more grounded decisions.

Simple NPV Breakdown:

  • 🧾 Initial Cost = license + internal hours for implementation
  • 📈 Forecasted Impact = estimated uplift in conversions or time saved
  • 🔁 Discount Rate = your company’s risk appetite or benchmark ROI

No buzzwords. Just business thinking.

How to Build a Simple Business Case Without Drowning in Data 🛠️

Don’t worry, you don’t need to be a spreadsheet wizard to justify a tool. Just follow this simple, no-fluff approach:

1. Start with a Hypothesis

“If we implement this tool, we expect a 10% increase in lead conversion.”

2. Estimate the Dollar Impact

10% more leads converted × average revenue per lead = projected revenue gain

3. Add the Estimated Cost

Subscription fee + implementation hours (people x time)

4. Consider the Time to Impact

Will results show up in weeks or months? How fast can we get to value?

5. Align with Stakeholders

Finance and leadership don’t care about CTRs or impressions. They want to know if this makes or saves money. Talk in business terms and not just marketing jargon.

🚀 Final Thoughts: Be the Bridge Between Marketing & Business

At the end of the day, marketing isn’t just about crafting clever campaigns or plugging in the latest tools. It’s not just creative, and it’s not just technical — it’s a growth engine. 💡

And the most effective performance marketers? They think like investors. 📊 They know that every tool, every tactic, and every touchpoint needs to serve a higher purpose: profit.

When you lead with simplicity, profit-focused thinking, and business clarity, something powerful happens:

👉 You stop chasing shiny objects.

👉 You start making confident, data-informed decisions.

👉 And most importantly, you become a true strategic partner to the business. And not just the person who runs the ads or manages the tech stack.

So here’s your next move:

💬 If you’re currently evaluating a martech tool or stuck in one that isn’t performing, ask yourself: What’s the impact on profit?

If you can’t answer that clearly, maybe it’s time to go back to basics. Strip away the noise, follow the numbers, and focus on what actually moves the needle.

Because sometimes, the smartest strategy is the simplest one. 💥

Want more content like this? Follow along as I break down growth marketing with a business-first mindset — minus the fluff and with a healthy dose of real-world strategy. 👊

Are You Seeing Miracles or Just Missed Metrics?

Discover how a mindset shift inspired by Einstein’s quote can transform your approach to setbacks, growth marketing, and performance metrics. Learn to see challenges as opportunities—and even miracles.

Truth is… It’s easy to become jaded when you’re neck-deep in dashboards, campaign reports, and feedback loops that sound more like criticism than coaching, it’s natural to focus on what’s not working. The ad that flopped, or the conversion that didn’t happen.

In performance marketing (and in life) it’s easy to get trapped in the “nothing’s working” loop.

But what if the problem isn’t the problem? What if the problem is how we see the problem?

Sometimes the difference between burnout and breakthrough is a mindset shift: choosing to view even setbacks as learning opportunities… or dare I say it, miracles in disguise. 🧠💡

“There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle.”

— Albert Einstein (aka the original growth hacker)

💼 From Chasing Perfection to Celebrating Progress

Here’s the thing: perfection is a trapdoor.

What if we stopped treating every failed campaign like a failure… and started treating it like data? Like a signpost? Like a slightly annoying, but incredibly honest friend who just told us what doesn’t convert?

Split-test mindset, meet life:

There are two ways to live:

  1. As if your test failed.
  2. As if you just discovered what doesn’t work, and now you’re smarter for it.

🧭 What If This Is the Miracle?

What if the underperforming campaign is pointing you to your breakthrough strategy?

What if the client pushback is training you to communicate with more clarity and confidence?

What if the delay, the detour, the U-turn… is the reason you avoid something worse?

We miss a lot of good things by only looking for perfect ones. The growth mindset isn’t just about being open to feedback. It’s about being open to the idea that what’s happening right now, even if it’s frustrating, is part of something valuable. Something miraculous.

Even if it doesn’t come with a 6x ROAS.

🧠 Your Turn

Pause for a second. Take a breath.

Now ask yourself:

🔹 What’s one recent “setback” that might actually be a miracle in disguise?

🔹 Where could you reframe failure as feedback or as a next step forward?

Because yes, you can live like nothing is a miracle. But that sounds… exhausting and sad.

I’d rather live like everything is (even the messy bits).

How about you? 👇

Drop your thoughts. I’d love to hear your story.

Retention & LTV: The Untapped Growth Engine for Sustainable App Success

Struggling with app growth? 🚀 It’s not just about downloads—retention & customer lifetime value (LTV) are the real game-changers. Discover proven strategies to keep users engaged, maximize LTV, and build a sustainable, high-growth app. Read now! 🔥

Quick story from my younger days. When I was a kid, I was obsessed with playing Risk, the board game. My strategy? Pure domination. I’d go all-in on conquering as many territories as possible, expanding my empire at breakneck speed. But no matter how aggressive I played, I never won. Why? Because I was so focused on acquiring new lands I completely ignored retaining the ones I had already conquered. Eventually, my empire would crumble, leaving me frustrated and wondering where I went wrong.

Fast forward to today, and I see many mobile apps making the same mistake. They pour massive resources into acquiring new users, celebrating each new download like a conquered territory. But soon after, their users churn, engagement drops, and retention rates plummet.

The reality? Growth isn’t just about acquisition—it’s about retention.

According to Harvard Business Review, increasing customer retention by just 5% can boost profits by 25% to 95%. Yet, many apps continue to chase new downloads without a clear strategy for keeping users engaged and maximizing their lifetime value (LTV).

The mindset needs to shift. Sustainable app growth isn’t about how many users you can acquire—it’s about how many you can keep.

In this article, we’ll dive into:

✅ Why Retention & LTV are the real drivers of long-term app growth.

✅ Proven strategies to improve user retention and keep engagement high.

✅ How to maximize LTV and turn users into loyal, high-value customers.

If you’re serious about building an app that doesn’t just grow but thrives, let’s get into it. 🚀

Why Retention & LTV Matter for App Growth

Imagine pouring water into a leaky bucket—no matter how fast you fill it, the water keeps draining. That’s what happens when mobile apps focus solely on user acquisition without a retention strategy.

This is where the retention curve comes in. It tracks over time (stated in days/months on the X-axis) how many users stick around after downloading an app (stated as a percentage of the cohort on the Y-axis).

📊 A steep drop-off means high churn, leading to lost revenue and higher acquisition costs.
📈 Apps that flatten the retention curve by keeping users engaged see sustainable growth and higher profitability.

Why does this matter? Because longer retention leads to higher Customer Lifetime Value (LTV)—the total revenue a user generates throughout their relationship with your app. And the business impact is undeniable as stated by Harvard Business Review:

  • Acquiring a new customer is 5 to 25 times more expensive than retaining an existing one.
  • A 5% increase in retention can boost profits by 25% to 95%.

The message is clear: Sustainable app growth isn’t about how many users you attract but how many you keep and monetize effectively.

Strategies to Improve User Retention

1. Onboarding That Hooks Users

First impressions matter. Users who don’t see value in the first few minutes are likely to churn. A well-designed onboarding flow should:

✅ Be frictionless: Reduce sign-up steps and unnecessary inputs.

✅ Use interactive tutorials: Guide users through the app’s core value.

✅ Implement gamification: Offer rewards, streaks, or progress bars to encourage engagement.

✅ Set up habit loops: Introduce triggers (push notifications, in-app nudges) that bring users back naturally.

🛠 Example: Duolingo uses gamification in the form of bite-sized lessons and streak rewards, making language learning addictive from Day 1.

2. Personalization & Lifecycle Marketing

Generic marketing doesn’t cut it. Users expect personalized experiences tailored to their behaviour and preferences. Here’s how to do it:

✅ Behavioral segmentation: Group users based on in-app actions (e.g., frequent buyers vs. occasional users).

✅ AI-powered engagement: Predict churn and send targeted re-engagement messages at the right time.

✅ Multi-channel outreach: Use push notifications, emails, and in-app messages to maintain user interest.

✅ Leverage customer engagement platforms: Tools like CleverTap can help automate personalized messaging at scale.

🎵 Example: Spotify’s Discover Weekly leverages AI to personalize music recommendations, increasing user retention.

3. Community & Engagement

A strong sense of belonging keeps users coming back. Apps that foster community-driven engagement see higher retention rates. Strategies include:

✅ In-app social features: Enable discussions, groups, or friend-based challenges.

✅ User-generated content (UGC): Let users contribute content, reviews, or experiences.

✅ Referral & rewards programs: Incentivize users to invite friends and stay engaged.

✅ Feedback loops: Regularly collect and act on user feedback to improve the app.

🚴 Example: Peloton’s leaderboard system turns workouts into a community-driven competition, boosting retention.

Increasing Customer Lifetime Value (LTV)

1. Monetization Strategies That Work

To maximize LTV, apps must choose the right revenue model. Here are three proven approaches:

1️⃣ Subscription vs. One-Time Purchases: Recurring revenue models (like Netflix and Spotify) generate predictable income, while one-time purchases work for premium features.

2️⃣ Microtransactions & In-App Purchases: Popular in mobile gaming apps (e.g., Fortnite’s skins and battle passes) to drive incremental revenue.

3️⃣ In-App Ads (Without Killing UX): Striking a balance is key—offering an ad-free premium tier can also boost LTV.

📺 Case Study: Netflix’s Ad-Supported Tier

Netflix started with a pure subscription model, but to increase LTV and tap into price-sensitive users, they launched a lower-cost, ad-supported plan which hit 70 million monthly active users in 2 years. This not only expanded their customer base but also unlocked a new revenue stream from advertisers.

2. Loyalty & Referral Programs

Loyal users are your best marketers—they buy more, stay longer, and bring in new users. Here’s how to extend user lifetime engagement:

✅ Reward repeat usage: Offer perks for continued engagement (e.g., streaks, points, or exclusive content).

✅ Referrals for organic growth: Encourage users to invite friends in exchange for rewards.

✅ Ecosystem integration: Combine loyalty, payments, and partnerships into a single experience.

☕ Case Study: Starbucks Rewards

Starbucks built a powerful loyalty ecosystem by integrating:

✅ Mobile payments (seamless transactions)

✅ Exclusive perks (free drinks, personalized offers)

✅ Content partnerships (Spotify playlist curation)

The result? 60% of Starbucks’ U.S. transactions now come from its rewards program, driving both retention and LTV.

Want to find out how to improve ROAS the smart way backed by math? Click here to read more.

Final Thoughts

Retention and LTV aren’t just buzzwords—they’re the backbone of sustainable app growth.

🔹 Retention ensures your app doesn’t bleed users after acquisition.

🔹 Higher LTV means more profitability from each user over time.

🔹 A well-executed retention strategy lowers CAC (Customer Acquisition Cost) and creates a self-sustaining growth engine.

If you want your app to not just grow but thrive, shift your focus from downloads to long-term engagement.

👉 Now over to you: What strategies have worked best for you in improving retention and LTV? Let’s discuss in the comments! 🚀

Fall in Love With the Work, The Wins Will Come

Discover how a simple mindset shift—from chasing outcomes to embracing the process—transformed my approach to performance marketing, creativity, and long-term growth. A thought-provoking take on the quote: “Fall in love with the process and the results will follow.”

💡 Quote of the Week: “Fall in love with the process and the results will follow” — Bradley Whitford

I’d be honest. I used to chase end results like a man possessed — more income, more leads, more conversions, more possessions. It felt like progress. And in some ways, it was. But looking back, I realised I was constantly chasing the next high, hitting one target only to move the goalpost. It became a loop of short-term wins that left little room for joy, creativity, or meaningful growth.

Then I came across this quote:

“Fall in love with the process and the results will follow.” — Bradley Whitford

That hit differently.

What changed the game for me wasn’t a smarter hack or a better framework, it was a mindset shift. When I stopped obsessing over outcomes and started genuinely enjoying the work itself, something clicked. I found more clarity, more peace of mind, and ironically, better long-term outcomes.

Turns out, when you fall in love with the craft, the scoreboard starts taking care of itself.

🛝 Process is the Playground of Growth

Real, sustainable growth doesn’t come from one big breakthrough. It comes from showing up, testing, learning, and tweaking — day in, day out.

I’ve seen this play out in my work with A/B testing gaming video creatives. Sometimes the “ugly” variation outperforms the polished one. Sometimes what you think will convert ends up flopping. But every test is a data point, and every insight sharpens the next move.

Same with building growth loops — they rarely take off on the first try. But when you treat the process as a playground for discovery rather than a pressure cooker for instant wins, that’s when compounding magic kicks in.

Small daily inputs, repeated over time, create massive momentum.

🎨 Obsession with Outcomes Can Kill CreativityWhen you’re glued to dashboards and only chasing KPIs, it’s easy to default to “what’s safe.” You end up recycling what worked instead of exploring what might.

But when you genuinely love your product or your craft, something shifts. You start taking smart risks. You lean into curiosity. You play more, experiment more, and that’s when performance marketing actually gets exciting and effective.

Some of my most successful campaigns didn’t come from chasing the perfect CTR. They came from being fully immersed in the storytelling, the customer journey, and the creative process.

Loving the process made the work better and the results followed.

🏃🏻 Habits > Hype

Anyone can launch a flashy campaign. Not everyone can show up every day when things get hard or boring.

The best growth I’ve ever seen, both in business and in life, comes from unsexy consistency: tracking what matters, reviewing performance, asking better questions, making small tweaks, and doing it all over again.

Fall in love with those tiny actions, and you’ll build the resilience and systems that scale.

In the long run, quiet consistency beats viral hype every time.

💭 Final Thoughts

The best founders and marketers I know don’t just chase results — they live the process. They obsess over customer problems, they get excited about small wins, and they treat every test like a new opportunity to learn and grow.

In doing so, they don’t just build great businesses—they build unfair advantages.

Because when you love what you do, you don’t burn out chasing metrics. You build momentum that lasts.

📣 If you’re a fellow marketer or founder stuck in outcome-obsession mode, let’s connect.

I’m building a community of growth lovers who care more about the craft than just the clicks.

Let’s grow together — the right way.

Boosting ROAS the Smart Way: The Math Behind More Profitable Ads

Learn how to optimize ROAS with smarter strategies. Discover the math behind Return on Ad Spend and how improving Average Basket Size, Conversion Rate, and Cost Per Click can drive better ad performance and profitability.

I’d be honest. When I first moved into digital marketing from a background in math and quantitative finance, I saw things a little differently. While most marketers focused on creative storytelling and audience psychology (which are undeniably important), I naturally gravitated toward the numbers. I wanted to break down ad performance the way I would analyze financial models—through data, formulas, and strategic optimizations.

One of the biggest misconceptions I’ve seen in performance marketing is the belief that cutting costs alone improves Return on Ad Spend (ROAS). Many marketers think that slashing CPC (Cost Per Click) or reducing spending on “underperforming” campaigns is the key to profitability. But that’s only part of the equation.

ROAS isn’t just about how much you spend, it’s about how much value you generate from every dollar. And to truly optimize ROAS, you need to understand its mathematical makeup. In this post, I’ll break ROAS down into its three core components — Average Basket Size (ABS), Conversion Rate (CVR), and Cost Per Click (CPC), and show you the strategic levers you can pull to drive better ad performance.

Let’s get into it. 🚀

What is ROAS? (Defining the Formula)

Let’s start with the basics. Return on Ad Spend (ROAS) is one of the most critical metrics in performance marketing. It tells you how much revenue you’re generating for every dollar spent on advertising.

ROAS Formula:

For example, if you spend $1,000 on ads and generate $3,000 in revenue, your ROAS is $3,000 / $1,000 = 3

This means you’re earning $3 for every $1 spent.

While a higher ROAS is ideal, blindly optimizing for it by just cutting costs can be misleading. To truly maximize ad performance, we need to break it down further.

Breaking Down ROAS: The 3 Key Components

ROAS is influenced by three key factors:

1. Average Basket Size (ABS)

What it means: The average amount a customer spends per purchase.

Why it matters: If customers spend more per transaction, your revenue increases without needing more conversions.

2. Conversion Rate (CVR)

What it means: The percentage of visitors who clicked on an ad and made a purchase.

Why it matters: Higher conversion rates mean you extract more value from the same traffic.

3. Cost Per Click (CPC)

What it means: The cost of acquiring each visitor to your site.

Why it matters: Lowering CPC without sacrificing traffic quality means getting more conversions for the same budget.

Rewriting ROAS using these components:

This equation makes it clear: To improve ROAS, you need to increase ABS, improve CVR, or lower CPC. Let’s dive into how you can optimize each.

Strategies to Improve ROAS via Each Component

A. Increasing Average Basket Size (ABS)

Let’s take an e-commerce brand as an example. Instead of focusing on acquiring more customers, they increased revenue by maximizing how much each customer spends.

Tactics to Increase ABS

✅ Upsells & Cross-sells: Recommend complementary products (e.g., “Frequently bought together” or post-purchase upsells).

✅ Bundling: Offer product bundles at a slight discount to encourage higher spending.

✅ Free Shipping Thresholds: Set free shipping at a slightly higher value than the average order to push customers to buy more.

🛍️ Case Study: Ravin Boosting Average Basket Size (ABS)

Ravin, an online fashion retail brand, implemented Wiser’s product recommendation engine to enhance customer engagement. By displaying related and frequently bought together items on product pages, they achieved a 30% increase in conversions and a 12% increase in sales.

B. Boosting Conversion Rate (CVR)

Let’s say you’re running a subscription app. You get clicks, but many users drop off before converting. Improving CVR means turning more of those clicks into paying customers.

Tactics to Improve CVR

✅ Landing Page Optimization: Make checkout seamless, ensure fast-loading pages, and optimize for mobile.

✅ A/B Testing Offers & Creatives: Experiment with different CTAs, ad visuals, and pricing models to see what converts best.

✅ Trust Signals & Social Proof: Showcase reviews, testimonials, and security badges to reduce buyer hesitation.

🥗 Case Study: FastEasy Boosting Conversion Rate (CVR)

FastEasy, a mobile fitness app, faced challenges in efficiently conducting A/B tests for their campaigns. By integrating Reteno’s AI-powered marketing automation platform, they were able to run multiple experiments simultaneously without relying heavily on developers. This approach led to a 29% boost in conversion-to-subscription rates.

C. Lowering Cost Per Click (CPC)

A mobile gaming app wanted to scale its paid campaigns while maintaining profitability. Lowering CPC without sacrificing quality was the key.

Tactics to Reduce CPC

✅ Better Targeting: Use lookalike audiences, retargeting, and negative exclusions to focus on high-intent users.

✅ Ad Quality Score: Platforms like Google Ads reward high-relevance ads with lower CPCs. Improve ad copy, CTR, and landing page experience.

✅ Bid Optimization: Adjust bids based on performance insights such as time of day, device, and geo-targeting can significantly impact CPC.

🕹️ Case Study: Voodoo Games Lowering Cost-per-Install

Voodoo Games, a French mobile game publisher, by actively testing more than 500 videos a week for their hit game Mob Control, reduced their CPI and surpassed $200M in revenue at an average of 150% ROAS.

Final Thoughts: The Smarter Approach to ROAS

Improving ROAS isn’t just about spending more, it’s about spending smarter. By understanding the math behind ROAS and optimizing its key components — Average Basket Size (ABS), Conversion Rate (CVR), and Cost Per Click (CPC), you can make strategic, high-impact changes that drive better profitability.

At the core of all successful ad campaigns is data-driven decision-making. Testing, iterating, and refining based on real numbers, not just gut feelings, ensures that every dollar you invest works harder for you.

So, what’s your biggest challenge with ROAS? Drop a comment below, and let’s discuss! 🚀

User Acquisition vs. Retention: How to Balance Both for Sustainable App Growth

Struggling to grow your app? Discover why balancing user acquisition and retention is the key to sustainable app growth. Learn data-driven strategies to optimize CAC, LTV, and engagement at every stage—from early traction to scaling success. 🚀 #GrowthMarketing #AppSuccess

I’d be honest. Early in my career, I fell into the classic growth trap — thinking that if we just poured millions into acquiring users, we’d build a thriving app. And for a while, the numbers looked great. Installs were skyrocketing, CAC was manageable, and investor decks were filled with impressive graphs. But then reality hit — users churned just as fast (or even faster!) as we acquired them. The growth wasn’t real. It was a leaky bucket.

That’s when I realized that sustainable app growth isn’t about choosing between acquisition and retention—it’s about mastering both. You can drive downloads all day long, but if users don’t stick around, you’re just burning cash. On the flip side, obsessing over retention without feeding the top of the funnel can leave you stagnant.

In this article, I break down:
✅ Why focusing only on acquisition is a costly mistake
✅ How strong retention improves LTV and reduces CAC over time
✅ A data-driven approach to integrating both strategies based on your app’s growth stage

The Growth Trap: Why Focusing Only on User Acquisition is Costly

It’s easy to get caught up in the numbers game—pumping money into ads, watching downloads roll in, and feeling like your app is taking off. But here’s the reality: if users aren’t sticking around, you’re not growing—you’re just spending.

Many app companies fall into the “growth at all costs” mindset, prioritizing new user acquisition before ensuring that their product delivers long-term value. The result? High CAC with low retention, leading to unsustainable growth.

A prime example? The early days of many food delivery and ride-hailing apps. They threw massive incentives at users—free rides, discounted meals, referral bonuses. It worked for short-term installs, but when the discounts disappeared, so did the users. Without a solid retention strategy, these companies burned through capital with little to show for it.

User acquisition is important, but without strong retention, it’s like filling a bathtub with the drain open.

The Retention Advantage: Why Keeping Users is the Real Growth Lever

Acquiring users is just the first step—keeping them engaged is where the real growth happens.

✅ Improves Lifetime Value (LTV): The longer a user stays, the more revenue they generate.
✅ Lowers CAC Over Time: Higher LTV allows you to spend more efficiently on acquisition, improving return on investment.
✅ Drives Organic Growth: Engaged users naturally refer others, reducing reliance on paid marketing.

A simple framework for thinking about retention:

👉 Acquisition → Engagement → Habit Formation → Loyalty

  • Acquisition: Bring users in through targeted marketing.
  • Engagement: Deliver immediate value to keep them interested.
  • Habit Formation: Create experiences that make your app part of their daily routine.
  • Loyalty: Turn users into advocates who bring in more users.

Think about apps like Duolingo and TikTok—they don’t just attract users, they create behaviours that keep them coming back. Through gamification, push notifications, and personalized content, they build habits that drive long-term retention.

Finding the Right Balance: A Data-Driven Approach

So, how do you strike the right balance between acquisition and retention?

Data is your best guide. Here are the key metrics to monitor:

📊 CAC (Customer Acquisition Cost) – How much are you spending to acquire a user?

📊 LTV (Lifetime Value) – How much revenue does a user generate over their lifetime?

📊 Retention Rate – What percentage of users stay after X days?

📊 Churn Rate – How quickly are users dropping off?

📊 DAU/MAU (Daily/Monthly Active Users) – How engaged is your user base?

Your strategy should shift based on where your app is in its growth journey:

🚀 Early-Stage Apps – Use acquisition to test product-market fit. The goal is to validate demand quickly and iterate based on user feedback.

📈 Scaling Apps – Once you have a commercially viable product, shift focus to scaling acquisition while building core retention mechanisms (onboarding, push notifications, loyalty programs). The goal is to improve engagement and reduce churn.

🏆 Mature Apps – Growth becomes more about sustainable expansion. This is where upsells, community building, and referrals take center stage. The goal is to turn your users into your biggest advocates.

Final Thoughts

At the end of the day, real growth isn’t about choosing between acquisition and retention—it’s about making them work together. You can’t just fuel the fire with new users if the bucket is leaking, and you can’t focus only on retention without a steady stream of fresh users coming in. The most successful apps master the balance, using data to fine-tune when to push for scale and when to double down on keeping users engaged.

So, where does your app stand today? Are you struggling to acquire users, or is retention the real challenge? Drop a comment—I’d love to hear your thoughts and swap insights! 🚀

Digital Marketers: 7 Skills to Have in 2023

Recently with a little more time on my hands, I was curious to find out what companies/recruiters are looking for in Digital Marketers. But going through the many job descriptions on LinkedIn, it seemed to be a mammoth of a task, an especially menial one.

So, I decided instead to use some simple text analytics to mine out the keywords used in these job descriptions. First, using “digital marketing” as a keyword on LinkedIn, I took 30 job descriptions as the raw data. After that, I used a text mining package on R to analyse it for keyword frequency and associations.

Here’s what I found out.

Taking together the keyword frequencies and associations, provided me with a list of skills I believe would be important for Digital Marketers to have now.

1. Teamwork and Team Management

While Digital Marketing may oftentimes be thought of as an individual contributor, this is hardly the case. To run an effective digital marketing campaign, multiple cross-functional teams need to work hand-in-hand.

I will say the critical teams here would be the Performance Marketing, Creative, Data and Product Teams. Effective digital campaigns require these four teams to work together to produce data-driven potent ads that are successful in driving users to convert in the product conversion funnel.

As such, a Digital Marketer in 2023 needs to be able to work well with cross-functional teams, and/or be able to manage such teams.

2. Media Campaigns

Needless to say as digital marketers, we need to have the right technical skills to run media campaigns. However, I will go a step further here to highlight two points – the breadth of media campaigns and hands-on experience.

As we move towards a world powered by artificial intelligence (AI), Digital Marketers need to be more than single ad platform specialists. Being able to understand and manage multiple campaigns across different ad platforms will be vital.

In addition, with a looming recession, companies may be forced to tighten their resources and thus more Digital Marketers will be expected to have hands-on experience in managing the campaigns.

3. Drive Customer Growth

A huge part of what Digital Marketers do is to drive user acquisition. However, it is important to note that growing the customer base does not stop at the top of the funnel. It goes way deeper than that.

Digital Marketers need to be able to bring in quality users who will end up as valuable customers. This means focusing on bringing in relevant users, and working closely with Data and Product teams to retain customers.

4. Business Strategy

With increased help from AI, Digital Marketers need to move beyond technical expertise and towards other skill sets such as strategic thinking, creativity and problem-solving. 

At the end of the day, digital marketing needs to help the company achieve its business goals. The more strategic Digital Marketers are, the better position they will be in to formulate strategies and tactics to bring success to their company.

At this point, an astute reader might be saying “Hey Mervyn, there are only 4 skills here. What happened to the other 3?”. To that, my answer is that the remaining three are from a book I have read recently – Think Again by Adam Grant. 

5. Think Like a Scientist

To level up as Digital Marketers, we need to develop the habit of thinking again. Instead of simply forming opinions based on experience, come up with hypotheses, test them with data and arrive at your conclusions. 

When building up our skill set to be more strategic, we Digital Marketers should approach business strategies as experiments.

6. Abandon Best Practices

More often than not, we Digital Marketers resort or fall back to what we think are ‘best practices’. However, in doing so, we are preventing ourselves from further improving our current routines. 

What we need to do is to focus not just on results but also on the process. A bad process with a good outcome is luck, and a good process with a bad outcome might be a smart experiment. We need to adopt process accountability and continually pursue better practices.

7. Make Time to Think Again

Last but not least, we need to make time to think again. The world of Digital Marketing and Technology is ever-changing, and thus it is imperative that we set aside time for us to rethink and learn. 

Take the time to assess how much you are learning, or how much closer are you moving towards your goals. All this will help you decide on your next steps, your next experiment or your next campaign. 

Ultimately, we are rapidly moving towards a world filled with artificial intelligence and automation. Digital Marketers of today need to evolve as well to ensure that we stay relevant and continue to contribute substantially to our companies.

Are you up for the change?